by Kimberly | Dec 9, 2008 | Blog, Virtual Assistant
Recently I have been wondering more and more about what are the current thoughts around email etiquette. Not with regards to how do you draft your emails, what you say or how you say it, but what are the current expectations regarding responses, response time, follow-up and basic communication. If I send out an email to someone following up on a conversation, or to check in with someone, there is an expectation for a response. But after a couple of non-responses, I began to wonder if it was just me who was wondering if common courtesy had completely fallen by the wayside. Has the age of electronic made it easier for us to connect or to ignore each other? Am I way out in left field by myself thinking that a response should be forthcoming? Just like anyone else, I’m busy and am not always able to answer right away, but it’s always been my policy to try and respond within 24 hours and no later than 48 hours, even if it’s just to acknowledge receipt of one’s email and to let them know I will provide them with a more detailed response later. Other than spammers or auto-generated responses, I have never felt that it was okay to just completely ignore an email with no response. Given that everyone is busy, I also do not send out unnecesary or lengthy, overly wordy emails. Am I mistakenly under the assumption that email is still a communication tool? As a Virtual Assistant, email is a critical tool for communicating with clients from any location. This is one of the advantages...
by Kimberly | Oct 28, 2008 | Blog, Social Media, social media marketing
A recent blog post by Ari Herzog asks the readers to define social media in 140 characters or less ( a la twitter style.) This is an exceptional idea since social media is exactly what it’s users make it. It’s about so many different ideas, thoughts, relationships and people that I’m not sure that it can be easily defined. I mean isn’t that like trying to define the result or outcome of every single interaction we have with each other online? On the other hand, the beauty of trying to define social media via the style of one of the bigger social media sites almost perfectly epitomizes the whole of concept of what is social media. However, I’ve also been reading other opinions about how social media has been died or been killed or has become the green eyed monster of ME, ME, ME where people know they are “supposed” to be creating relationships and connections but not blatantly selling themselves, but that in reality so many are just pretending to create relationships and be personal while covertly selling themselves. So which is it? Is social media about the users creating these connections and relationships with other users or has it just become another form of media that will be used to sell us something? In my opinion, it’s both. People are still using social media to form relationships and make connections while marketing themselves and their business at the same time. But there’s a right way and a wrong way. Using social media as a social tool first and as a marketing tool second creates more trust in...
by Kimberly | Oct 21, 2008 | Blog, Internet Marketing, small business, Social Media, Social Media Virtual Assistant
Image by against the tide via Flickr Marketing yourself and your business has undergone a complete face lift with the explosion of social networking and Web 2.0. For anyone who is looking to establish an online presence, promote themselves or their business online or sell a product or service, then using the social networks and other Web 2.0 application is quickly become an absolute. A post over on Hiring the Internet about the theory of social media marketing talks about how social media is evolving as a marketing tool but is also a tool that many businesses will fail at using correctly. Statistics from several recent reports show that 60% of Americans are using social media to interact with companies and businesses online and that nearly two-thirds of businesses are establishing their presence on social networks. Social media marketing is a new kind of beast that many do not yet understand how to harness it’s power. Most people are tired and distrustful of the old world marketing tactics. Using social networking for your business is a relational type of marketing where you can gain consumers by gaining their trust and providing them with a sense of knowing who you are or what type of company you are rather than just by your service or product. Setting up social network profiles, updating and maintaining them is a time consuming process. It not only takes knowledge of the many different types of sites that are available but you must also know how to use them (correctly) which also requires that you understand what benefits you will achieve from using a particular...
by Kimberly | Oct 16, 2008 | Blog, Internet Marketing, Marketing, small business, Social Media
While twittering today, I clicked through on a link to where I could download a free version of Seth Godin’s latest and greatest book, “Tribes.” In his blog Seth writes that he originally set out to write a book leadership but it ended up being a marketing book. He describes the basic premise as, “the next frontier of marketing is in leading groups of people who are working together to get somewhere.” It’s a concept that’s been around since the beginning of time. Using the web to create your tribe with a purpose and a goal is much easier now with Web 2.0. Networks like Twitter and Facebook are prime examples of how this is taking place. It’s just a matter of identifying who the leader is or becoming the leader yourself. Twitter is based on who’s following who, but in reality, there are leaders embedded into that whole premise. Inevitably and not surprisingly, there are those within each industry who simply must be followed if you want to know the very latest of what they are saying and doing. Which will you be– are you a leader or a follower? How will you build your tribe to get your message out and your goals...
by Kimberly | Sep 23, 2008 | Blog, small business, Virtual Assistance, Virtual Assistant
My son found a rock in the parking lot the other day…actually it was more like a large piece of gravel. Nothing particularly outstanding about this rock. It wasn’t smooth or a pretty color or even remarkable in any way. But suddenly, this rock became an almost animate object to my son. He gave it personality. He gave it a name. (Ok, the name was “Rock” but that’s not the point.) He built it a house and he played with it just like it was a toy or a stuffed animal. He never thought twice about the fact that this was really just a non-descript, dirty, random piece of gravel. His vivid imagination brought this rock to life. He is a sensitive and caring soul and has an amazing capacity for believing that everything in the world has feelings and wants to be happy…even a rock. And, if we stop to think about that, it’s a philosophy that we’d all be better off living by. Watching him bring this rock to life made me think about the awesome power of the imagination. We all have it, but sometimes I think we sort of loose the ability to use it to it’s full capacity. Using your imagination to imagine greatness and success in your own life can be a powerful (and inexpensive) tool that we should all be taking advantage of everyday. For those of us who are small business owners or solo entrepreneurs, we are where we are because we imagined it could happen and it did. We imagined that we could be successful and we are or we...
