by Kimberly | Dec 9, 2008 | Blog, Virtual Assistant
Recently I have been wondering more and more about what are the current thoughts around email etiquette. Not with regards to how do you draft your emails, what you say or how you say it, but what are the current expectations regarding responses, response time, follow-up and basic communication. If I send out an email to someone following up on a conversation, or to check in with someone, there is an expectation for a response. But after a couple of non-responses, I began to wonder if it was just me who was wondering if common courtesy had completely fallen by the wayside. Has the age of electronic made it easier for us to connect or to ignore each other? Am I way out in left field by myself thinking that a response should be forthcoming? Just like anyone else, I’m busy and am not always able to answer right away, but it’s always been my policy to try and respond within 24 hours and no later than 48 hours, even if it’s just to acknowledge receipt of one’s email and to let them know I will provide them with a more detailed response later. Other than spammers or auto-generated responses, I have never felt that it was okay to just completely ignore an email with no response. Given that everyone is busy, I also do not send out unnecesary or lengthy, overly wordy emails. Am I mistakenly under the assumption that email is still a communication tool? As a Virtual Assistant, email is a critical tool for communicating with clients from any location. This is one of the advantages...
